Support & Help Center
Have a question about JFRAI Family Farms OS? We're here to help — a real farmer answers.
📬 Contact Support
Email us any time with questions, feedback or issues. We typically respond within 1–2 business days.
info@jfraifamilyfarms.comEmail Support
Frequently Asked Questions
How do I create my first crop plan?
After signing in, tap Crop Plan from the dashboard, then "Add Crop". Choose from the 212+ crop library, set your bed and planting dates, and the app builds your planting calendar automatically based on your USDA zone.
How do I reset my password?
On the login screen, tap Forgot Password? and enter your account email. We'll send you a reset link. If it doesn't arrive within a few minutes, check your spam folder or email us.
How do subscriptions work?
The Free plan is free forever. Paid plans (Pro, Ultimate, Enterprise) unlock AI tools, unlimited crops, harvest traceability and market features. You can view or manage your plan from the Subscription screen in the app.
How do the AI features work?
Snap a photo of a seed packet, plant or pest and the AI identifies it and fills in growing details for you. AI amendment advice uses your soil test results to recommend organic amendments. An active subscription may be required for some AI tools.
Is my farm data private?
Yes. Your crops, harvests, accounting records and photos are only visible to you. Read our full Privacy Policy for details.
How do I delete my account?
You can delete your account and all associated data directly in the app: go to More → Account → Delete Account. You can also follow the step-by-step instructions on our Delete Account page, or email us and we'll process it for you.
The app isn't working correctly — what should I do?
First, make sure you're on the latest version from the App Store or Google Play. If the problem continues, email info@jfraifamilyfarms.com with a short description and a screenshot — we'll get you sorted.